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We want you to have an unforgettable shopping experience by providing high-quality products to guarantee a satisfactory purchase.
We also understand that on occasion, we may not be able to fulfill all you expectations. As such, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.
You have the right to return or exchange any product within 14 days of receipt, with the following exceptions:
• Damaged (NOT defective) items
• Items that have been altered
• Used or dirty items
• Items not in their original packaging
Items described on this list of exceptions won’t be accepted for return or exchange.
The return window expires 14 days after final delivery. Please don’t request returns, exchanges, or refunds after the 14 day period, as we will be unable to grant them.
If you wish to return an item, please contact us using our Contact Page and we will get back to you with the next steps, typically within 24-48 hours.
Please note that the return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label. We suggest using a trackable and/or insured shipping method to return your package as we cannot guarantee that we will receive your returned item(s). Keep your shipping receipt until you receive your refund.
Returns can either be sent to our East Coast office in Montreal QC, Canada, or at our West Coast Office in Portland Oregon, USA.
We’ll send you a confirmation email when we receive your return. If your return is approved, we’ll refund the price of the item(s) to the same method of payment used for your original order. Please allow 3 to 10 business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
For any additional inquiries, please contact us using our Contact Page.